INSTRUCTIONS TO MAKE BOOKING & ONLINE PAYMENT WITH INTERNATIONAL CREDIT CARD

Tung Trang Hotel connect with OnePAY Payment Gateway to accept Online Card Payment & Vietcombank. All of your card information are processed through SSL protocol with international card security standard. Your card information will not be stored at our system and follow MasterCard with internation security standard.

After you have choosen to pay us online with Visa, MasterCard, American Express, JCB, (You also can pay online with Local Debit Card) you will make the online payment through the following steps:

Step 1. Check Room Available:

Customer choose some information:

• Check in date
• Number of night
• Number of adults
• Number of children (If you have children under 10 Years old)

Step 2. Book Room:

You will see list of room still available on the date you choose

Step 3. Confirmation:

After you click buttom "Book" you will see some your information: Rate per night ==> Arrival date ==> No. nights ==> No. Adults ==> Arrival time...

You also can choose "Add more room" if you like to book more than 1 room or for the date you come back.

Step 4. Choose type of card you want to use:

Tung Trang Hotel only requite deposit 1 first night, rest of your bill will be pay late when you arrival hotel (If you book more than 1 night or you use other service).

You also can choose to pay online with local debit card (ATM Card) 

Click "Agree and Checkout"

5. Transaction Result

You will be asked to wait for some seconds for the transaction result from OnePAY payment gateway. Then, we will send you an email to inform you the Order status and the transaction result.

Note:

1) In some cases, your transaction may be not successful due to (Your payment was NOT successful, Your payment is declined by the Issuer):

• Incorrect card information
• Not enough credit balance (daily or monthly)
• Your card has not been activated for online payment. You should contact the Issuer Bank for the card activation.
• Your card have been enroll 3D- Secure Program but you do not input or input incorrect the online password. Please contact your issuer bank.

2) In case you have received the result: Can't not verify your card information. Please try again or contact to (merchant name) for more detail information. Please contact us.

3) In case you input correct card information but you did not receive the transaction result from the payment gateway or from us. Please do not try to make other payment. Contact us to get the transaction result and confirmation of the booking.