Terms & Conditions

Hotel PolicyBus PolicyVisa Term – Train Policy

Hotel Term

Payment Policy:

The rooms rate are including all tax & service charge.
Our booking system connect with VTCPAY Payment Gateway to accept Online Card Payment. All of your card information are processed through SSL protocol (visit here). Onepay protect your card information with international card security standard PCI DSS (visit here) of PCI Security Standards Council. Your card information will not be stored at merchants.
Provide capability of accepting online payment by international cards such as Visa, MasterCard, AmEx and JCB
Provide capability of accepting online payment by domestic cards such as Vietcombank, Vietinbank, DongA, Techcombank and Tienphongbank…

  • Check-in & Check-out:

Time to check out must be before 11.00AM and time to check in is 14:00PM.
You can check in early if the room is available (no charge).
If you want to check out late, please let us know in advance and depent that room available or not.
If the room available you can pay 50% of room rate and check-out before 4PM.

  • Changes & Cancellations:

All Booking in our website requite full payment.
Different types of room changes are possible depending on the room available.
Booking cancellations MUST be made at least 3 days in advance of arrival time, no cancelation fees. If you cancel the room after 3 days of arrival date, we will charge first night (Local time applied GMT +7).

  • Children policy:

Children under 2 years old sharing with parent free.
Children over 2 years old pay same as adults.

  • Smoking policy

To ensure all the guests’ comfortable stay, smoking is strictly prohibited in the hotel rooms. Smoking is allowed only in special areas of the hotel designated for that purpose. Following this rule allows us to maintain high standards and offer our guests quality service. We hope for your understanding.

Bus Term

  • Children Policy

Children under 5 years old will be free of charge (maximum is 1 children per room, sharing bed with parents)

Children from 5 to under 9 years old are charged 75% the adults tour price (sharing room with parents)

Children from 9 years old and above will be charged as an adult (100% tour price)

You also can read our Privacy Policy to know how we use and security your information.

Visa Term


We run No-refund policy on all Vietnam visa applications submitted on our website. It is therefore important that should you wish to cancel your visa application with us that you contact us immediately to prevent any unnecessary cost being incurred. Once an approval letter has been sent to your email address, we are unable to reimburse you the visa fee.

It is imperative that you supply us with all the correct information required for your requested visa at the time of your intended departure. We cannot be held responsible for any visa granted incorrectly or refused entry due to incorrect visa information and any losses incurred. Though every effort will be made on our part to correct any visa issues prior to departure, no refund will be given by us in the event of false or incorrect information being supplied at the time of submission. We strongly recommend that you check your visa confirmation letter against your passport and personal information prior to departure.

This visa is applicable to air travel only, so by applying through our website, you agree that you will fly to Vietnam in order to get your visa stamped. We will not refund in case you DO NOT enter Vietnam by air once your visa is approved. All the fees will be refunded in case your application is declined and depending on card issuers, the refund process may take 7-10 working days.


Under normal circumstances, it takes 2 working days, starting from the next business day after you pay and notify us of your payment receipt. In special cases, additional documents may be required and processing time may be longer than usual. In such cases, we will inform you by email.

Our service is completed once the letter of approval is sent to the email address you submitted during the application process. You are required to notify us if you do not receive the letter in time, if no email from you informing us that you do not receive the letter within 2 days, the service is understood to be completed. We are not responsible for any delay/loss caused by the Wrong email addresses supplied by applicants or the situation that applicants do not notify us by email that approval letter is not received.

Once the service is completed and the approval letter is sent to the applicant, the information and record of the applicant will be automatically deleted from our system. We are not to be held accountable and responsible for the problems and claims associated with personal data and privacy issues.

  • Approval Letter Amendment

The letter of approval can not be changed once it is issued, so please make sure you double check all information to make sure that it is correct. All corrections must be notified us as soon as possible after submission. Otherwise, the applicants are required to re-apply for a new letter of approval to make any changes.

  • Approval Letter Validity Date

The letter of approval will be valid for a month from the date you submit/enter on our order form, not from the date you actually arrive the country.

  • Business Visa

Visa on arrival is good for Tourism purposes only so by applying through our website you are agreed that you will use the letter of approval for tourism purposes.


We are not responsible for any loss, delay or cancellation of your flight ticket, tour or accommodation booking made for your trip to Vietnam in case your visa application or entry is declined or in case we are unable to send it to you on time as promised. In this case, we will refund you the full amount paid to us. Normally, it takes 2 working days to process an approval letter, however, there are also exceptions, delay due to unforeseen problems. We strongly recommend that you apply for a visa at least 1-2 weeks in advance of the travel date to avoid any potential issues.

Normal I take around 15-20 minutes to get the visa stamped at Vietnam airport upon arrival, however, sometimes it may take longer than expected due to the large number of arrivals. The circumstances are unavoidable and we should not be held responsible for any loss incurred.

Applicant is responsible for checking accurate information on approval letter. In case of mistakes, applicants are required to contact us immediately for correction. Otherwise, applicant is fully responsible for the mistakes. If the errors are made on our part, we will process the letter of approval for free, and if it is on the applicants’ part, the applicants must pay the full fee to obtain a new letter of approval. The process of getting a new letter of approval, again, will take 2 working days, so it is recommended that applicants check the approval letter carefully before the trip.

Vietnam visa approval letter is usually issued in group and therefore, you may find your name, passport number and date of birth in the same letter as other people. Only under special circumstances, request for an individual approval letter should be sent to our email address: tungtranghotel@yahoo.com

We are not to be held accountability for any issues arising from the group approval letter. We reserve the rights to refuse any new visa requests or the visa requests which are already made on our website and in such cases, full refund will be granted.

You also may know about our Privacy Policy.